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Old 08-31-2017, 07:44 PM   #1 (permalink)
 
Join Date: May 2010
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Default Signature Pen Supply

I placed an order for some abalone blanks during a week. Angie emailed me to let me know that Signature Pen Supply would be having a BOGO event on abalone blanks that weekend and Angie kindly offered to include my order in the offer, even though the BOGO event had not even been announced yet.

When the order arrived, the second set of blanks was not included so I sent Angie an email. Stuff happens and the blanks were overlooked. No big deal and I wasn't out anything.

Not only did Angie apologize for the oversight, the second set of blanks was shipped the same day and arrived a few days later.

Thank you Angie for taking care of a customer.

Matthew
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Old 08-31-2017, 11:00 PM   #2 (permalink)
 
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Nice folks..Jim and Angie.
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Peace,

Tony
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Old 09-01-2017, 08:30 AM   #3 (permalink)
 
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Always good to hear that good customer service is still alive and well.
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Old 09-01-2017, 09:08 AM   #4 (permalink)
 
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Thank you for the kind words. Can't wait to see the finished pens!
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I am but a pen, and one day the ink will run out. I only hope that I have created something beautiful in the meantime.

Angie Pratt
T: (615) 982-4300
E: angie.pratt@signaturepensupply.com
W: www.signaturepensupply.com
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Old 09-01-2017, 10:14 AM   #5 (permalink)
 
Join Date: Mar 2012
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Angie was online last night helping me out with a small issue I had with one of my Abalone blanks. I'll absolutely second the awesome customer service there. Plus any time I get a box in with candy my toddler is over the moon excited.
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