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Old 08-15-2017, 12:51 PM   #1 (permalink)
Bryguy's Avatar
Join Date: Jun 2013
Location: New Hampshire
Posts: 249
Photos: 11

Default Nova/ Teknatool

I have been turning pens on my Nova comet lathe for a couple of years now. I love the machine, especially the variable speed and reverse functions. I do everything on the machine from drilling and squaring the blanks to turning and final polishing. I have my first show coming up soon and all of a sudden, just as I am trying to increase my inventory, the variable speed started really varying! Desperate, I called Teknatool support and explained my situation to the support tech. He said they don't have any controllers in inventory so he is sending me a whole new machine. This will restart my warranty too!
I couldn't be happier. This is what customer service is all about.
Full disclosure -I'm getting a new machine! They have a very loyal customer (I really like my Nova G3 chuck with pen jaws too!)
"Always expect the unexpected"
Bryan Field Bespoke Pens
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Old 08-15-2017, 02:11 PM   #2 (permalink)
mark james's Avatar
Join Date: Sep 2012
Location: Medina, Ohio
Posts: 6,393
Photos: 419


I also had some dealings with their support folks and I will second their professionalism - they were very easy to deal with, and they did everything possible to make things right.

I also am a loyal customer.
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