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Old 03-15-2019, 08:52 PM   #1 (permalink)
dpstudios's Avatar
Join Date: Jan 2018
Location: New Orleans
Posts: 177
Photos: 0

Default Exotic Blanks

About a month ago, over Presidents Day weekend, I placed an order on that Friday. On Sunday I decided to place another order. Knowing that things wouldn't ship until Tuesday I added a note asking if orders could be combined to save on shipping. About an hour later I got an email from Ed saying, "Sure, no problem." Package arrived a few days later and shipping had been billed for both orders. I chalked it up to my placing both orders on-line and shipping being built in to the software. My fault. Today, out of the blue I get a refund from EB for the second shipping charge.
Cheers to EB and Ed for coming through and for the M&Ms. Thanks Ed and Dawn for running a great and ethical company in these days of runaway greed and shoddy business practices. You guys are my first look when I think about ordering more supplies.

L'aissez les bontemps tourner

"Every shop needs a flat & level bench, if for no other reason than a spot to put down your coffee cup while you think about your next project" Anonymous
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Old 03-15-2019, 09:42 PM   #2 (permalink)
Local Chapter Manager
ed4copies's Avatar
Join Date: Mar 2005
Location: Racine, WI, USA.
Posts: 23,610
Photos: 27


Thanks for the cheer!!

Refunds are often delayed, (Dawn has no shortage of things to do!!) but we hope NEVER forgotten!!

Thanks for your patience and trust you would get it!
Ed Brown
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Old 03-16-2019, 01:55 PM   #3 (permalink)
IAP Activities Manager
mbroberg's Avatar
Join Date: Mar 2009
Location: Columbus, OH
Photos: 132


Exotic Blanks, (Dawn in particular) might not issue refunds as quickly as some people would like, but as demonstrated above, they will eventually come. Some people may not realize that the opposite is also true. I have, several times, waited months for an invoice for respectable amounts of money owed to them for product I received as the result of a phone call or order change. Much more money than a shipping overage would amount to. Don't think for a minute that refunds are delayed for any reason other than workload because invoices for money owed to them are often delayed even longer. Processing orders and getting items into their customers hands seem to be the priority! Personally, I like that.
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Old 03-16-2019, 03:52 PM   #4 (permalink)
Join Date: Dec 2017
Location: Illinois
Posts: 112
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I can attest to this as well. Ed & Dawn are great people to do business with
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