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Old 02-09-2019, 12:37 PM   #1 (permalink)
 
Join Date: Oct 2014
Location: Rochester Hills,MI
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Default Exotic Blanks

I damaged the nib end of a pen - my own fault. On my last order with
Exotic Banks I included a note that if a replacement nib end was available for a few bucks to add to my order. When my order arrived the replacement was there and marked N/C - this is GREAT customer service. Strong contrast to one of the other suppliers (name starts with P) where THEIR fault was to not include several pieces in a kit - basically everything inside the tubes - and they would not replace the missing pieces since I ordered the kit about 2 years ago.
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Old 02-09-2019, 01:15 PM   #2 (permalink)
 
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Hear ye !!! . Hear ye !!! . I am very glad to say that I can echo this CHEER for EB !!!

You can depend on Exotic Blanks to treat you right, and even go beyond !!!!!

I love recommending EB to newbie pen turners whenever I get the chance !!
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Old 02-09-2019, 01:53 PM   #3 (permalink)
 
Join Date: Oct 2009
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My problem with Exotic Blanks is that their service is so spectacular all the time that I have come complacent with it and don't think to mention it unless someone else does.
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Old 02-16-2019, 11:36 AM   #4 (permalink)
 
Join Date: Feb 2012
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Another happy Exotic Blanks customer here


Sent from my iPad using Penturners.org mobile app
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Old 02-16-2019, 12:32 PM   #5 (permalink)
 
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Dawn and Ed are what we hope all companies aspire to become. They're the best I've seen so far. They need to teach others their corporate strategy.
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