mbroberg
IAP Activities Manager, Emeritus
I recently had a customer return a pen to me because of a defect in the kit. I had obtained the kit from Exotic Blanks so I shot Ed an email explaining the problem and asking if there had been any other reports of the type of issue I had. Ed called me a short time later and we discussed the issue which, in the case of this particular kit, was new to him. He told me of a possible fix but suggested that it would be far better for my relationship with my customer to replace the defective part. He said he would include a replacement kit in an order that I had recently placed but had not yet been shipped.
My order arrived with not just one, but with FIVE kits to replace the ONE defective one. Not only that, the original kit was Upgrade gold, the replacements were Titanium Gold. And there was TWO bags of peanut M&Ms in the box. Customer service just cannot get any better than that. Ed and Dawn have always demonstrated a genuine concern for the satisfaction of their customers and are more partners to those of us who peddle our pens to the public than just a vendor from who we get our supplies. Once again, Thank You Ed & Dawn!
My order arrived with not just one, but with FIVE kits to replace the ONE defective one. Not only that, the original kit was Upgrade gold, the replacements were Titanium Gold. And there was TWO bags of peanut M&Ms in the box. Customer service just cannot get any better than that. Ed and Dawn have always demonstrated a genuine concern for the satisfaction of their customers and are more partners to those of us who peddle our pens to the public than just a vendor from who we get our supplies. Once again, Thank You Ed & Dawn!
