I recently placed a very modest order with CSUSA. Within 15 minutes or so after placing the order, I received a phone call from their customer service department indicating that one of the items I had ordered had been returned to the manufacturer for quality control issues. Their resolution was to send as a substitute a more expensive similar item at no additional cost to me.
The speed and manner in which this issue was resolved was superb, and reflects great credit upon their company.
The speed and manner in which this issue was resolved was superb, and reflects great credit upon their company.