Cheer craft supplt usa - International Association of Penturners
     International Association of Penturners
Pens for Service Members
 
Support The IAP

Go Back   International Association of Penturners > IAP Marketplace > Vendor Cheers & Jeers
  Forgot Password
Register FAQ Members List Search Today's Posts Mark Forums Read


Logged on members can hide ads!

Welcome to penturners.org!

You've found the home of The International Association of Penturners. You are currently viewing our site as a guest, which gives you limited access to view discussions, photos, and library articles.

Consider joining our community today. You'll have full access to all of our content, be able to enter our contests, find local chapters near you, and post your questions and share your experience with our members all over the world.

Membership is completely free!!

If you have any problems with the registration process or your account login, please contact us.

Closed Thread
 
LinkBack Thread Tools Display Modes
Old 08-26-2015, 07:06 PM   #1 (permalink)
 
triw51's Avatar
 
Join Date: Feb 2012
Location: 407 East Cottonwood Drive, Cottonwood AZ
Posts: 2,044
Photos: 0

Default craft supplt usa

I ordered an 'Easy Wood Tools 4 inch Easy Chuck' with 2 extra jaws. I was able to take it out to the shop on Saturday (after a bunch of honey do's). I read the instructions and mounted the chuck to the lathe to play around. The 2 3/8" inch jaws would not go on the chuck it seemed the plating was to thick, the 3 1/2' jaws were really tight fit. I called Craft supply but they were closed so left a message explaining the problem. Monday I received TWO calls from craft supply making sure they took care of the problem. Today Wen. I received a new chuck and new jaws that had been checked. Also a prepaid postage sticker so I could return the problems.
In less than a week they make the problem right and I am happy.

On a sad note I emailed Easy Wood Tools and explained the problem letting them know I was not happy with quality control. I also told them I was dealing with craft supply for replacement of defective parts. I never heard back from them.
__________________

ZIP IT Please
Western Creations Forge and Woodworking
Isaiah 58:6
Likes: (4)
triw51 is offline   Top
Old 08-26-2015, 08:56 PM   #2 (permalink)
 
Join Date: May 2012
Location: Sanford Florida
Posts: 1,883
Photos: 0

Default

Its really great when you find some one who really cares about their products and good customers.
Likes: (1)
Tom T is offline   Top
Old 08-26-2015, 10:25 PM   #3 (permalink)
 
CREID's Avatar
 
Join Date: Jul 2008
Location: Vancouver, wa
Photos: 32

Default

It is quote often, not always but often that you have to go through the retailer for warranty, they are the only ones that can verify that you are actually the one that purchased the item. However, I am glad you got the problem taken care of. It is so refreshing to hear how good a supplier is, instead of the bashing that usually goes on.
But we know how it goes, for every bad review of a vendor there are a thousand good ones that nobody posts (sad).
Curt
Likes: (1)
CREID is offline   Top
Advertisement
Old 08-27-2015, 01:24 PM   #4 (permalink)
 
Join Date: Mar 2007
Location: Utah
Photos: 1

Default

Craft Supply "gets it"..... great customer service is a way of life for them.
Likes: (4)
bobleibo is offline   Top
Old 08-27-2015, 01:37 PM   #5 (permalink)
 
larrystephens's Avatar
 
Join Date: Dec 2006
Location: Arlington, Texas, USA.
Posts: 264
Photos: 0

Default

CSUSA is the woodturning supplier leader for a reason. I buy my pen supplies from the excellent suppliers here, but for other stuff, there is not better place to shop.
__________________
Larry

Last edited by larrystephens; 08-27-2015 at 01:39 PM.
Likes: (2)
larrystephens is offline   Top
Related Content
Logged on members can hide ads
Closed Thread

Bookmarks

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -5. The time now is 09:27 AM.

Powered by vBulletin® Version 3.7.6
Copyright ©2000 - 2018, Jelsoft Enterprises Ltd.
Search Engine Friendly URLs by vBSEO 3.6.0

Content Copyright © 2003-2018 by Penturners.org, LLC; All Rights Reserved
Terms Of Service   Acceptable Use Policy