The problem is that I received an incomplete order. I e-mailed them, waited 5 days and when there was no response, I called their website telephone number and left a message. There is still no response. There was nothing in the box advising that the rest of the order was coming, and to date there has been complete silence on their part. In the past, the few times I contacted them, they replied soon and with a sufficient answer. Does anyone know if they are experiencing a problem?