I give them a big thumbs up for services, selection, and prices. Their warehouse is full of amazing wood (see my Pink Ivory Sierra in SOYP). They get a sizable chunk of my money every year. My only caution about them is that a lot of what I buy from them is still wet and must be dried before turning, but they seal everything in wax.
I live not too far from West Penn. Been there a few times. Rocky is a stand up guy and alway has some great deals. His woood selection is the best in the Western NY area. My wood workers/turners group usually makes a trip down in late Oct/ early Nov as a group and we always come away one very happy bunch of folks. I highly recommend them.
It does seem they are very service oriented. I emailed them and asked if they would consider putting me together an assortment and it looks like they will. I just couldn't make up my mind what I wanted.