woodchuckcuda
Member
I had an issue with a recent order with Penn State Industries. I ordered about $200 worth of pen making goodies which included a package on a bunch of blanks that had to go USPS. The balance went UPS ground.
UPS delivery was flawless.
I received an e-mail from USPS indicating that my USPS delivery was delivered. When I arrived home and picked up the mail, there was no heavy "box o' wood". Beginning to panic, as I saw my next 3 months covered in paperwork trying to describe my issue with the US Postal Service to no avail, I sent Penn State Customer Service an e-mail explaining my delima. Judy responded, saying she would look into it. It took a little over a week, but the wood never showed up and I'm sure Penn State has not received any suitable response from the USPS. Someone's going to take a loss here.
I agreed to pay the freight difference to ship UPS ground and they agreed to ship me out another box of blanks today at no additional charge.
Bottom line... they did not have to do this. They could have placed the blame where it belonged, on the carrier and make me wait for months to find out their records show the "it was delivered". Instead, they corrected the problem, mostly at their expense.
When a supplier takes it "in the shorts" for customer good will, I believe i needs to be rewarded.
I wanted everyone to know about this event as we do not always have vendors that will go over the line for us. Penn State Industries will be getting my next order.
UPS delivery was flawless.
I received an e-mail from USPS indicating that my USPS delivery was delivered. When I arrived home and picked up the mail, there was no heavy "box o' wood". Beginning to panic, as I saw my next 3 months covered in paperwork trying to describe my issue with the US Postal Service to no avail, I sent Penn State Customer Service an e-mail explaining my delima. Judy responded, saying she would look into it. It took a little over a week, but the wood never showed up and I'm sure Penn State has not received any suitable response from the USPS. Someone's going to take a loss here.
I agreed to pay the freight difference to ship UPS ground and they agreed to ship me out another box of blanks today at no additional charge.
Bottom line... they did not have to do this. They could have placed the blame where it belonged, on the carrier and make me wait for months to find out their records show the "it was delivered". Instead, they corrected the problem, mostly at their expense.
When a supplier takes it "in the shorts" for customer good will, I believe i needs to be rewarded.
I wanted everyone to know about this event as we do not always have vendors that will go over the line for us. Penn State Industries will be getting my next order.