Originally posted by jwoodwright
I know we're supposed to be a friendly courteous group.[:I]
Then again maybe a group complaint to the BBB is in order...
Not sure that will do much good, John. If you will note in my earlier link to the BBB, Steebar already has an unsatisfactory rating. I don't think more complaints would affect their rating. And if you will notice, most of the efforts by the BBB to negotiate a settlement are just "ignored" by Steebar so consumers are getting very little result from BBB. Clearly, Steebar just doesn't care.....only solution to this is to see them out of business!!!
BTW, I looked up CSUSA just for fun and the BBB in Utah "DOESN'T EVEN HAVE A FILE OPEN ON THAT COMPANY!!!. THAT IS WHAT CUSTOMER SERVICE SHOULD BE LIKE!!
Did you notice Rmartin's note about the ad in Woodcraft magazine? I saw the same ad and immediately sent off a message to the editor with a link to the Steebar threads here at IAP and offered an opinion that the magazine might want to reconsider accepting ads from a company that has such a poor reputation. I have not received an acknowledgment of my email so I may have to follow up to be sure they got it.
I think emails to Woodcraft and any other places where Steebar tries to advertise might be more effective than complaints to the BBB. If we can cut off the company's ability to advertise, we may be able to have a real impact on them???