Just in the last couple of weeks I have had two customers bring their computer circuit board pens back to me to fix. Both have the identical problem. The lower end that twists to expose the point has become loose and sometimes spins in the blank instead of exposing the point.
In reading through the forums I notice that others have had transmission problems with that particular kit. I have a few questions;
1. Is there another kit that would fit the computer blanks turned for the sierra that would be better?
2. Has anyone come up with a fix that they would be comfortable giving back to a customer?
I have a good number of the pens out in circulation and don't want customers to think I sold them an inferior product and I have about 10 completed ones in inventory and would just as soon switch them out for another kit, but I would like to use the same blank.
I thought about putting new refills in the two that came back and epoxying the parts back together. But when the ink runs out the pen would be useless. Any ideas?
In reading through the forums I notice that others have had transmission problems with that particular kit. I have a few questions;
1. Is there another kit that would fit the computer blanks turned for the sierra that would be better?
2. Has anyone come up with a fix that they would be comfortable giving back to a customer?
I have a good number of the pens out in circulation and don't want customers to think I sold them an inferior product and I have about 10 completed ones in inventory and would just as soon switch them out for another kit, but I would like to use the same blank.
I thought about putting new refills in the two that came back and epoxying the parts back together. But when the ink runs out the pen would be useless. Any ideas?