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Old 04-13-2018, 03:55 PM   #1 (permalink)
 
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Default PSI Concava

A while back I purchased several Concava pen kits from Penn State Industries. The kit in the photo was purchased as a "Black Enamel" finish. When I removed the parts from the individual bags they looked dull and had a waxey look to them. I wiped them off using a paper towel and a few drops of 70% isopropyl alcohol. Some of the dull finish came off but some remained. I went ahead and assembled the pen and then buffed it lightly "very lightly " using the Barry Gross buffing system. To my surprise much of the cheap black paint was gone leaving the gunmetal finish underneath. OK... I can make that work. So I buffed more trying to remove all the paint with unsatisfactory results.

I work hard at putting out a good product for my customers. I feel that a product should last in the field for quite some time. When a vendor sells this kind of garbage, quite honestly it pi$$$ me off. There is no excuse for it. This tells me Penn State Industries does little or no quality control and does not care about the fact that we are selling these pens and we have to take care of our customers after the sale. Our customers don't care that we got a crappy product from our vendor they just want it made right when there is a problem.

I write this here because PSI will not allow a review with anything less than four stars to be posted on their website. I have written semi-critical reviews on their Faith Hope and Love pen in the past that never appeared on their website. I understand this is not a high dollar kit at $7 each but "Black Enamel" finish should be a semi permanent finish.

Rant over...
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Old 04-13-2018, 07:28 PM   #2 (permalink)
 
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I had a similar experience with the black enamel 30 bolt act action pen.
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Old 04-13-2018, 07:58 PM   #3 (permalink)
 
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Rant on Rick, especially, if your rants are as informative as I find this one to be. You quite possibly saved me some money, along with some aggravation. I want to thank you for that, it isn't right for PSI to not publish a review with less then four stars. It's underhanded and deceiving, they should make certain their products are ready to be used without issue.
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Old 04-13-2018, 10:29 PM   #4 (permalink)
 
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Appreciate the reminder--I ran into similar finish flaws on 3 black Vertex last weekend, need to call them about that. I didn't go through your steps, but the black was dull & nasty. The gold kit I put the blank on was a good finish, but it was one that was begging for black hardware.
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Old 04-14-2018, 12:46 AM   #5 (permalink)
 
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Default Not Fake News

Not fake news. . True accounts of real experiences. . I believe them.

I have had similar experiences ... more than once .... a variety of products, a variety of issues.

No publication of honest but unflattering reviews. . It ain't gonna change in our lifetimes.

It is not a "Biggest because we're Best" scenario ..... far from it !!

Keep up the reporting ! . Vote with your feet !
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Old 04-14-2018, 07:09 AM   #6 (permalink)
 
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Mal said it well. Vote with your feet.
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Old 04-20-2018, 09:04 PM   #7 (permalink)
 
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Follow-up on my black enamel Vertex--finally called PSI today, they were willing to exchange but when they checked my history it seems I never bought any black Vertex from them, so i'd have to go through my retailer. Turns out i'd bought them in January on a group purchase from Craft Supplies. Called Craft Supplies and explained, and they sent the replacements out today. Just posted a Cheer for CS-USA--that was good service since I was not the actual "buyer".

Looked at the kits when I got home tonight--and the nibs/clickers are in small bubble wrap bags--and both were gummed up. The other black parts are in regular bags and those are fine. Leads me to think that the little bubble wrap bags may be the culprit somehow. Almost like there was some sort of sludge or grease in the bags. Just a theory.
Anyway, i hope the replacements are good--but i'll not likely buy any more black enamel PSI kits.
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Old 04-20-2018, 09:11 PM   #8 (permalink)
 
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The chemicals in plastics can often interract with the contents inside the plastic bags.

I have experienced this quite frequently.

I would think that might be what happened to your black enameled parts ... the black enamel perhaps interacted with chemicals in the plastic bags the parts were in.
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Old 04-20-2018, 09:52 PM   #9 (permalink)
 
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The whole 'disallowing of critical reviews' really ticks me off as a consumer more than anything in your post, if they truly do this. In my mind it's borderline fraudulent... What exactly is the point of having a product review system if you're going to stifle the poor reviews of your product??
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Old 04-20-2018, 09:58 PM   #10 (permalink)
 
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Quote:
Originally Posted by magpens View Post
The chemicals in plastics can often interract with the contents inside the plastic bags.

I have experienced this quite frequently.

I would think that might be what happened to your black enameled parts ... the black enamel perhaps interacted with chemicals in the plastic bags the parts were in.
I too have experienced this issue, specifically with the black enamel kits. Never thought of the plastic being the issue, good thought.
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