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RichB

Member
Joined
Feb 22, 2008
Messages
587
Location
Allendale, Michigan USA.
I have to put in a good word for PSI today. I ruined a center band on a Slimline Pro while taking it apart. I had to take it apart because I assembled it with out the clip. I know I am the only one who has done this I THINK . The Slimline Pro has the plastic click mechanism between the center band and the Finial. It's almost imposable to take it apart with out ruining the band with a pliers. So I called PSI and she was very helpful with my problem. She sent a new center band in the mail at no charge. I couldn't believe it. I also three weeks ago ordered a E32 collet chuck from them and that was great also. I just had to say they were great.
 
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DurocShark

Member
Joined
Jul 26, 2008
Messages
3,622
Location
Anaheim, CA
I've had a similar experience with them replacing parts that were ruined through no fault of theirs.

They're good people.
 

Rangertrek

Member
Joined
Sep 10, 2008
Messages
2,104
Location
Bossier City, Louisiana, USA
Ditto

I have also had good experience with PSI. I had two kits with missing parts, they replaced, no charge. I also had a transmission with a metal part obstructing the inside. Did not notice this until I had assembled the pen (**bad words). PSI sent 2 new trannys and replaced the kit!
My experience with thier customer servive has been very good.
 
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