Lifetime warranty on kit finishes

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Has anyone tried to collect on the lifetime warranty on the kits from CraftUSA? I have a customer whose finish has gone bad. It was the Titanium Gold and the pen is about 1 year old. With it being that old and just now showing up, I don't see how it could have been CA fumes from finishing the Buckeye Burl. Any thoughts about the cause and solution are appreciated.

Brian
 

DCBluesman

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Call them. I have no doubt but that they will honor their guarantee. I've not had this happen with any of the better finishes.
 

Dario

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Austin, TX, USA.
What kit? Is it possible that you got/used an upgrade gold instead?

I agree with Lou, CSUSA always resolves problems easy.
 
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