Customers loosing springs!

[Rangertrek]

I have had several customers in the last two weeks call for a repair because they have lost springs. Two were Barons, one a Majestic. Probably made over 500 rollerballs in the last few years and never needed a replacement spring.

Also had to fix two Vertex clicks because of drops (plastic plunger breaks).

I have never tried to "affix" a spring in the barrel. Thinking of some ideas to put them in permanently. Play dough, epoxy at bottom, etc.

Anyone with experience or a good solution?

 

[Displaced Canadian]

I usually lose the springs before the customer gets the chance. :redface:

 

[PenMan1]

One nice QTip full of 5 minute epoxy will put the spring where it belongs, permanently. I'd discourage using CA, as it has been know to damage the plated parts when it is used in direct contact with said parts.

 

[mredburn]

Several of the vendors, Indy, Greenwald, Exotics have a replacement spring that will fit into the recess in the back of the refill fairly tightly. They are not very expensive. Sell them a new one.

 

[Rangertrek]

Mike, I would normally sell the replacement; but, these customers have bought multiple pens from me. So, this one will be a freeby.!

Several of the vendors, Indy, Greenwald, Exotics have a replacement spring that will fit into the recess in the back of the refill fairly tightly. They are not very expensive. Sell them a new one.

 

[Smitty37]

I have had several customers in the last two weeks call for a repair because they have lost springs. Two were Barons, one a Majestic. Probably made over 500 rollerballs in the last few years and never needed a replacement spring.

Also had to fix two Vertex clicks because of drops (plastic plunger breaks).

I have never tried to "affix" a spring in the barrel. Thinking of some ideas to put them in permanently. Play dough, epoxy at bottom, etc.

Anyone with experience or a good solution?

Based on what you said I'd just buy a few springs and replace them when they get lost. Include in your instructions to the customer to be careful when they replace the refill.

 

[alphageek]

I look at a free replacement spring as a cheap marketing tool. Replace it for free, but be sure to get info about the pen... They like it enough to replace the ink, there's a good chance for a repeat sell for another pen!