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Hubert H

Member
Joined
Jul 13, 2010
Messages
917
Location
Wolford, ND
Greetings,

I'm new here but have a question. I think I notice that not many of you use PSI for your supplies. Why?
 
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mredburn

IAP Activities Manager
Staff member
Joined
Jul 5, 2009
Messages
8,753
Location
Fort Myers FL
There are other resellers of PSI products as well, http://woodnwhimsies.com/ and they are also cheaper. Even if they dont list it as in stock or as a stock item theycan get you what ever it is you wnat just email and ask them.
 

nava1uni

Member
Joined
Mar 30, 2008
Messages
4,936
Location
San Francisco, CA, USA.
It is much nicer to get supplies from the people on this forum. Lots of wood, kits, etc at
very reasonable prices and it helps to support lots of smaller businesses.
 

Mark

Member
Joined
Oct 12, 2009
Messages
2,536
Location
Pottstown PA
I buy a good bit from PSI. Then again I live less than 20 miles from the showroom.

I recently put an order together for them. I ordered just shy of 150 kits from them. Shipping was $7.95 I have no problems with PSI.

My boss stripped the threads on a Majestic Jr. by trying to pull the cap off. I told them upfront what happened and they sent my a new insert within three days.
 
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Smitty37

Passed Away Mar 29, 2018
In Memoriam
Joined
Nov 23, 2009
Messages
12,823
Location
Milford, Delaware 19963
Lots of people do

A lot of members do buy from PSI but are not especially vocal about it, I buy from them myself but I seldom mention it. Who really cares where I buy my sandpaper. With 9000 plus members you can believe a lot of them buy from PSI.

On the other hand, there are some members who are very vocal about which vendors they like and which they don't. The "likes" are more often related to excellent service than to price. Buyers like to have problems addressed and resolved quickly and like to be treated like the vendor cares about their issue -- all the time.
 

SonOfMartin

Member
Joined
Jun 18, 2009
Messages
131
Location
Hershey, PA
I use PSI all the time and when I've needed customer service, they've been more than polite. Some posts indicate PSI has customer service issues but my experience has been otherwise.

I like their kits and have several of their tools.

No issues here for me with PSI.
 

ThomJ

Member
Joined
May 14, 2010
Messages
807
Location
Fairlee, VT
I use a lot of PSI kits, just have started getting them from forum members. I get my blanks from IAP members
 

CSue

Local Chapter Leader
Joined
Jan 16, 2007
Messages
2,368
Location
Laveen, AZ, USA.
PSI was one of the first suppliers I learned of . . . then I found some of the resellers like WoodnWhimsies.com were members here and sold things with more savings and quicker shipping. They always try to get what I need asap and are great people to work with overall.

There are just some things only PSI makes. For me the long wait on shipping and shipping charge is more than I want to deal with.
 

Rangertrek

Member
Joined
Sep 10, 2008
Messages
2,104
Location
Bossier City, Louisiana, USA
I have purchased $thousands from PSI over the past few years, including my first lathe. I still purchase from them, and they do have good customer service. They have always solved any issues I have had with them.

I also buy from AS, WNW, CSUSA, Woodcraft, and many others on IAP.
I try to buy from IAP members as much as I can, helps support small business and they all have helped me with tips, tricks, etc. in the past. Hard to beat IAP members.
 

nava1uni

Member
Joined
Mar 30, 2008
Messages
4,936
Location
San Francisco, CA, USA.
PSI has always provided me with good service and their free pen turning DVD was very helpful when I was just starting to turn pens. I have always found their customer service to be very good and if something is wrong with a purchase, even months later they fix it with no difficulty and promptly.
 
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