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Old 04-05-2010, 04:43 PM   #1 (permalink)
 
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Default Thank you Exoticblanks, Ed and Dawn

Just received my first order from Exotic blanks. Fast shipping, a really nice product, and lots of freebies!

Thank you Ed and Dawn, not only good people, but good stuff!!!!!!
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Old 04-12-2010, 08:29 PM   #2 (permalink)
 
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I agree! Great customer service!

-Denny- NC
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Old 04-13-2010, 08:30 AM   #3 (permalink)
 
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I love thier items. I check the web site everyday to see if something new is posted.
Always great service.
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Old 04-13-2010, 09:52 AM   #4 (permalink)
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It's always nice to receive compliments, but especially this week.

April 15 means about 60 pages of "tax forms" for Dawn and I. So we get a little testy for a few days. This too shall pass!! Thanks to all for your "pick me ups"!!!!
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Old 04-13-2010, 04:27 PM   #5 (permalink)
 
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Ed and Dawn are the best. Good products, fair prices, fast shipping, and always a freebee yipeeeeee.
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Old 04-13-2010, 04:41 PM   #6 (permalink)
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+1 on Exotics! Even if my wife gets mad at me for spending all my money, It's worth it!
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Old 04-13-2010, 04:54 PM   #7 (permalink)
 
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Yes they are great, just dont go in person! Its to much to handle! Ed hands you a bucket and precedes to talk to you about pens and blanks and turning and etc. etc etc and then you have a bucket load of blanks you love and 2 bills later on your way home and saying to yourself, what the heck happend? I just stopped in to get a kit!
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Old 04-13-2010, 04:59 PM   #8 (permalink)
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It's a long story, but apparently "person X"was very kind and sent Dawn some Alumilite at no charge. His parcel is unopened in the hall here.
She has not had time to experiment and thought she knew what it was.

She just told me she has an email that there is an order, and a check in the box. So, yes, it has been sitting here nearly three weeks. Dawn is writing an email now, as we realize it has not been handled.

I should mention that Dawn and I are not, and do not pretend to be perfect. From time to time, we mess up. And, Dawn gets over 50 emails a day, I have about 20--SOMETIMES we think we have replied when we have not.

"Exotics" is based on "free" software and a great "geek" helping us. (Thanks Alphageek!!) It tracks our inventory and makes certain we sell the products only until we run out. HOWEVER, the phone-in and other types of orders are then completely uncontrolled. SO, if you phone or write or email an order, EVEN IF EXOTICS SHOWS IT IN STOCK, and someone else goes to the website and buys that product, THEY will get it!! We try to accommodate those who don't like using the web, but "Exotics" sells "one of a kind" products. So, in some cases we can't please all the people.

This is not EXACTLY what happened with "person X", and he was VERY KIND to send us a parcel. We WILL make it right (at least try), but he does have a point.

When the product he wanted arrives, we WILL get it to him.

Email is WONDERFUL, until it buries you, rendering you completely motionless in the real world. Sometimes that happens to Dawn.

And there is no EASY way to change Exotics inventory to reflect products sold by phone or email--so these methods are a problem. Someday, we will figure out how to fix it.
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Old 04-13-2010, 05:03 PM   #9 (permalink)
 
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Quote:
Originally Posted by DennisM View Post
Yes they are great, just dont go in person! Its to much to handle! Ed hands you a bucket and precedes to talk to you about pens and blanks and turning and etc. etc etc and then you have a bucket load of blanks you love and 2 bills later on your way home and saying to yourself, what the heck happend? I just stopped in to get a kit!
Yeah, but Dennis, at leat you are close enought to do that. (I would have put in an envy emoticon, but did not see it)
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Old 04-13-2010, 05:18 PM   #10 (permalink)
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Quote:
Originally Posted by JerrySambrook View Post
Yeah, but Dennis, at leat you are close enought to do that. (I would have put in an envy emoticon, but did not see it)


WOOT! I would go broke if i lived within driving distance!
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