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Old 07-26-2010, 05:38 PM   #1 (permalink)
 
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Join Date: Dec 2009
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Default Thank you Exotic Blanks!

I want to say a big thank you for the great customer service from Ed and Dawn at Exotic Blanks. Here is why:

I put an order in for a few blanks and pen supplies and clicked for them to notify me when some of the multicolor blanks came in. Well, the new blanks came in a day after I completed my order so I put in a second order for the new blanks. All is good but it gets better.

I received an email letting me know that they were going to combine the shipping into one package and refund me the shipping cost from my first order...all this was without me asking or anything! That is what great customer service is all about.

Of course the freebies and great product made it even better.

Thanks again Ed and Dawn,

Robert
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Old 07-26-2010, 05:47 PM   #2 (permalink)
 
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Hard to beat Exotics! They have rescued me on more than one occassion!
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entia non sunt multiplicanda praeter necessitatem. The popular interpretation of this principle is that the simplest explanation is usually the correct one. -Occam's Razor
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Old 07-26-2010, 05:48 PM   #3 (permalink)
 
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Ed & Dawn are great, been a big help for me.
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Old 07-26-2010, 05:54 PM   #4 (permalink)
 
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Default More kudos...

As a newbie, I have to say the Ed and Dawn have gone the extra mile to help me learn about this fascinating hobby...sometimes I just call Ed to pick his brain a little. He has been very kind to me and would always recommend him and his website.

Another fan!
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Old 07-26-2010, 06:15 PM   #5 (permalink)
 
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Welcome aboard Robert! The things Ed & Dawn do for us is pretty amazing. I still think I owe them some money from an order I placed two years ago but,I can't prove it. See,you have to get up REAL EARLY And,I am not being compensated in any way for my remarks. It's just facts.
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Old 07-26-2010, 06:57 PM   #6 (permalink)
 
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Exotics are the best at what they do....
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Old 07-26-2010, 07:42 PM   #7 (permalink)
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We enjoy it, it's really NOT work.

Had a fun one today. Customer in Europe wants a bunch of slimlines. NO WAY it will fit in a flat rate box and the postage is going to be $42. (Small flat rate is $13) Emailed him, with some ideas.

He emailed back and said it was ok to take the parts out and eliminate the little baggies.

A little effort later, he got TWO FREEBEES with his order and it is winging it's way to Europe. 2 pounds, 5 ounces instead of over 3 pounds with the bags!!
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Old 07-26-2010, 08:59 PM   #8 (permalink)
 
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Quote:
Originally Posted by ed4copies View Post

A little effort later, he got TWO FREEBEES with his order and it is winging it's way to Europe.

In an Emily Litella voice:

"What's all this about sending free bees to Europe?! American bees are disappearing and this 'Ed' admits he is sending them to another continent!? This is an outrage! We need our bees right here in the U.S. of A. making honey and pollinating our crops. Without honey, our children will be experimenting high fructose corn syrup and..."

"Miss Litella, Ed was referring to freebees. You know, free gifts with a purchase, not free bees, freebees."

"Never mind."




+1 on the great service and value at Exotics!
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Old 07-26-2010, 09:07 PM   #9 (permalink)
 
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I love the FreeBees!!! It is like Christmas everytime I get a new order from Exotics. We love you Ed and Dawn!

Oh Yaaaa JohnU keep plucking those feathers cannot wait to turn my first feather blank this week.
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Old 07-26-2010, 10:22 PM   #10 (permalink)
 
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Ed and Dawn are Great!!! cant say enough good things about them
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