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Old 07-07-2011, 10:51 PM   #41 (permalink)
 
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Thanks everyone for the tip, make me fell better!!!
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Old 07-07-2011, 11:04 PM   #42 (permalink)
 
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Yes, I normally get PSI stuff through Woodturningz, but I ordered some specialized type of items that I thought Woodturningz might have to order. I guess I learned my lesson and will alway try Woodturningz first....
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Old 07-07-2011, 11:09 PM   #43 (permalink)
 
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Ernie McFarlane is the owner of BearToothWoods and sells Berea kits along with a few others. Check him out at http://www.beartoothwoods.com
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Quote:
Originally Posted by le_skieur View Post

Who is Ernie?
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Old 07-07-2011, 11:20 PM   #44 (permalink)
 
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+1 for woodturningz
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Old 07-07-2011, 11:21 PM   #45 (permalink)
 
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The last time I ordered from PSI I had no problems.. got my stuff within a couple of days. I made an order the second of July and haven't heard squat about it. Granted, they were closed from the second to the fourth, but I feel like I may not hear from them until next week. Unsettling when I was really hoping to get a couple orders out soon.
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Old 07-07-2011, 11:22 PM   #46 (permalink)
 
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i have nothing good to say about PSI I wrote a letter to the vice president in May and still have not heard anything from him! This should tell you something about the company's integrity.
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Old 07-07-2011, 11:29 PM   #47 (permalink)
 
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Quote:
Originally Posted by its_virgil View Post
Everyting sold by PSi can be purchased from resellers and often for less. A phone call to your favorite PSI reseller may be necessry but I've never failed to get what I wanted from the two independent PSi resellers I use.

Ernie has a top notch business...he has never disappointed me...never.

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Well.....not exactly everything. As soon as Ryan starts carrying the glass display window boxes and large inserts (currency on back order from PSI, again), the fine folks from Philly WON'T be hearing from my fat arse, again!
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entia non sunt multiplicanda praeter necessitatem. The popular interpretation of this principle is that the simplest explanation is usually the correct one. -Occam's Razor
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Old 07-08-2011, 06:46 AM   #48 (permalink)
 
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They are usually pretty good for me, but last month I returned a carbide mill (DO NOT GET ONE, they are garbage).

They didn't refund my return until my wife called them...guess they just kinda forgot.

I've been holding off on an order from them due to their recent behavior.
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Old 07-08-2011, 09:17 AM   #49 (permalink)
 
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I get all my PSI line through WoodnWhimsis I deal with Tracy either on the phone or email and there are great prices and awesome service. I have had excellent results and will even be willing to pay slightly more just for the service I recieve.
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Old 07-08-2011, 09:35 AM   #50 (permalink)
 
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My last order with PSI (collet chuck, jewely kits) was fast and complete. As usual, I had (so far) one bad transmission out of dozens.

Emailed their cust serv asking for a new one. In my experience they won't respond, but I'll get a package in the mail with a replacement.

They don't do email well for some reason. I'd so love to go take over their call center/customer contact dept and straighten them out. If I ran a corporate help desk like they run customer service I'd be out of a job really quick! PSI has the marketing, the inventory, and the money to do it right. But it doesn't happen. That's a management failure if I've ever seen one.
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