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Old 12-21-2010, 02:44 PM   #1 (permalink)
Join Date: May 2006
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Default PSI Rant

On the 12th (a Sunday) of this month I placed internet orders with Bear Tooth Woods, CSUSA and Pen State Industries. On the 16th I received my order from Ernie @ Bear Tooth and on the 17th from CSUSA and as of today's mail the 21st 9 days later no merchandise from PSI and found in my spam mail today that is was (or just the label made) labeled to ship out on the 17th. Just reminded me why I order so little from them.
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Old 12-21-2010, 02:54 PM   #2 (permalink)
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Yes Roy, I suppose we sometimes do need a reminder. Sorry it had to be your turn.
Chuck Hutchings
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Old 12-21-2010, 02:56 PM   #3 (permalink)
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Maybe they have so much business they thought they would look a gift horse in the mouth!

Seriously, Ernie is tops and CSUSA can be hit or miss. Still not sure what I think about them using Fed Ex now instead of UPS.
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Old 12-21-2010, 02:57 PM   #4 (permalink)
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You should get your PSI order from Ryan at Woodturningz, a lot faster. And most of the time cheaper too
Qc, Canada
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Old 12-21-2010, 03:01 PM   #5 (permalink)
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Roy, thats funny you should mention this, I was just checkin' on my tracking on my PSI order and it says the same thing, actually it says it should have delivered on the 17th. WTH, I just saw the postman put a package in the box(thought it was mine), must have been for someone else :-(
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Old 12-21-2010, 04:41 PM   #6 (permalink)
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I think Ernie doesn't sleep. He has to be the fastest turn around person I ever ordered from. I can place my order on Sunday and Sunday night I am getting a message it is being shipped on Monday and it is usually here in 2 to 3 days. I just got an order from PSI and the trick here is to call it in which I do. Was here in 4 days p[lus I got a better discount than what was offered on their site?? I have nothing bad to say about them either. I bet you will find fault at one time or other wih most companies. But you need to learn their tendencies if you want to keep dealing with them. If not and want to move on then so be it. The other company that was mentioned that carries PSI stuff does not carry their full line so that may be a deterent to some like me.
John T.

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Old 12-21-2010, 05:56 PM   #7 (permalink)
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I ordered an item from psI two weeks ago and still have not received it. Carl
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Old 12-21-2010, 06:37 PM   #8 (permalink)
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Roy, those delays are kind of normal for us, from overseas. From whoever we order we have to harass the Belgian postal service for the USPS is generally a Speedy Gonzalez one.
Well, I have to say that with all the stories I've read about PSI on this forum I never ordered from them. I bought my only Majestic kits from Rockler and Axminster in the UK...

I hope I comforted you somewhat. If not, at least I tried...
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Old 12-21-2010, 06:56 PM   #9 (permalink)
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Roy I placed my order on the 14th and it came yesterday, by usps. I guess I got lucky.
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Old 12-21-2010, 07:10 PM   #10 (permalink)
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The last time I ordered from PSI it actually came faster than I expected. However, that the first time in a very long time. I only, unfortunately, only order from them when I absolutely need to. There are so many other vendors (and those associated with IAP) that actually care to put in that extra effort for quality customer service. In my experience, PSI has been far from that. For example, I asked them two different questions using their online customer service messaging system over two years ago, and I am still waiting for a response. Well, not really, I just gave up on them....

Just my experience. Sorry for the rant. They just aren't known for quality customer service.
Loudonville, NY
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