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Old 01-23-2012, 09:05 AM   #1 (permalink)
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Join Date: Jun 2009
Location: Hershey, PA
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Default Pen State (PSI) Kudos

I've read good and I've read bad about Pen State (PSI) so I thought I'd share my past 2 experiences with them.

I went online and placed an order for 2 Cigar kits and asked in the comments to please ship quickly as I had to make the pens for a benefit auction. Arrival time to my door was 4 days. Pretty darn good!

I received a Mandrel Saver for Christmas that I used to build these two kits - and sure enough it howled (bad bearings).

I placed a call to PSI - they shipped out a new one - arrived in 2 days!

I'm very pleased (as I always have) with their customer service. I hope you understand that I'm not trying to be contrary to other postings but my experience continues to be positive and I'll continue to spend my hobby dollars with them.
"Tomorrow is the most important thing in life. Comes into us at midnight very clean. It's perfect when it arrives and it puts itself in our hands. It hopes we've learned something from yesterday." John Wayne.
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Old 01-23-2012, 09:20 AM   #2 (permalink)
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It's been either hit or miss with me. I've had good results and not so good results.
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Old 01-23-2012, 03:42 PM   #3 (permalink)
Join Date: Apr 2009
Location: Piedmont, Alabama
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Best shipment from PSI EVER. I placed an order with them Friday morning and I got it TODAY. I have never got my order that fast. Maybe they have been listening to the Jeers.
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Old 01-23-2012, 03:44 PM   #4 (permalink)
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Location: Unionville, tn, USA.
Posts: 2,109
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I have never had a problem with PENNSTATE always good service
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Old 08-21-2012, 11:46 PM   #5 (permalink)
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Join Date: Feb 2012
Location: St. Albert, Alberta, Canada T8N6E3
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Last year I placed an order to be shipped to our residence in the states. I ordered it a week early and by the time we arrived it wasn't there. Half way through my vacation I got worked because it was supposed to be six days shipping and still no package. I emailed the service email, and they forgot to ship it. They were very professional and apologetic and shipped it ups overnight and I still got the package in time! I had a great experience with them! All companies screw up but it's how they feel with it that really matters.

However; being Canadian I started to place a order last week and it was something ridiculous like 70 some dollars for shipping using ups. It's a lot for shipping then ups has a reputation for charging you brokerage fees. Last month I bought a phone, ups delivered I was charged $120 brokerage. So unfortunately it just isn't affordable to order through them.
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Old 08-25-2012, 12:14 PM   #6 (permalink)
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Join Date: Dec 2006
Location: Port Orchard, WA
Posts: 5,409
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I think PSI has been reading all the negative comments on here. I've noticed the shipping selections have been modified and my last order arrived when I thought it should, not in 2 weeks like some of the other orders I have placed. My last order was shipped next day, instead of 3 or 4 days. They are getting better.
Steve - Port Orchard, Washington
TFW Web Services - Web site hosting and Domain Names
TFW Designs Handmade Pens
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Old 08-25-2012, 01:40 PM   #7 (permalink)
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Location: Elyria, Ohio, USA. 44035
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I've always had good experiences with PSI. I've received stuff in 3 days from them. Whatever I've ordered though has been in stock. Ed from Exotics has said "if it's out of stock it is PSIs, or anyone's, source that determines when you will get it".
bob Jackson
Elyria, Ohio
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Old 08-25-2012, 02:43 PM   #8 (permalink)
Join Date: Apr 2012
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I've had no problems with PSI. I get orders within 2 or 3 days. Yes, I think they have been reading these posts.
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Old 08-25-2012, 05:03 PM   #9 (permalink)
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Join Date: Jan 2012
Location: New Carlisle, OH
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Default Mostly good experiences

I have made probably a dozen orders with PSI and have never had a shipping issue (always arrived within a week) and the kits have always been good to go (Cant make their bolt action pens fast enough to get out the door.) However, their blanks were horrible the one time I ordered a handful. Wood was boring and nothing like the pictures. Acrylics were boring as well and very brittle. I wont buy timber or acrylic from them ever again since I have had such different experiences with our IAP vendors like Arizona Silhouette (fingers crossed the quality doesnt suffer in the change of guard) and Exotic Blanks who have both surpassed my expectations with every purchase.
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Old 08-25-2012, 09:44 PM   #10 (permalink)
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Location: Overseas location
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Default PSI

I've had good experiences with them. The only issue is one of the bolt action pens has a problem. The bolt spins around but still clicks. I've contacted them by email because I don't have time during their working hours to call. I'm sure when the wife is able they will handle it quickly and correctly. Anyone else had trouble contacting them electronically?

Other than that minor issue I love them. I will continue to go to them for kits and blanks.
Ty Nicolet
The Gunny
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