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Old 05-14-2010, 09:56 AM   #1 (permalink)
 
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Default Outstanding Follow up by Penn State

I had written a review of how poorly the Penn State Pro Buffer that I recieved as a Christmas gift was performing. No matter what I did, both buffing wheel would never stay on the motor together and the vibration was awful.

I had contacted Penn State by telephone shortly after Christmas, but they were unable to find an invoice for this buffer, so I really couldn't prove that it was bought new.

A PSI staffer read my post, took the time to look up my information and contact me AND THEN track down when and how it was bought.

With his help, we were able to determine that the buffer had been shipped with 2 right side mandrels, instead of a left and a right. (I'm sure that is was a manufacturing error, NOT a PSI error and somewhere in the world someone else has a buffer with two left mandrels.).

Not only did PSI replace the incorrect mandrel, they replaced BOTH mandrels. AND follwed up to see it the problem was corrected. By replacing BOTH mandrels, I ended up with a system that I can change very easily to use all three compounds.

I am happy to report that is buffer is now AWSOME, and I feel much better about PSI because I now know that they really do take interest in the IAP and they really DO CARE about customer service.

THANK YOU, PSI
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Last edited by PenMan1; 05-14-2010 at 09:58 AM.
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Old 05-14-2010, 10:04 AM   #2 (permalink)
 
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Default Good news

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Old 05-14-2010, 10:13 AM   #3 (permalink)
 
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Good to hear...
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Old 05-14-2010, 10:41 AM   #4 (permalink)
 
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Nice to hear PSI took care of the problem.
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Old 05-16-2010, 02:18 AM   #5 (permalink)
 
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I like buying from PSI----we never have any trouble with our orders.
Sure would be nice if they would come up with a better discount system for IAP members-------
I have been wanting to pick up some of their high end kits to replace the ones I dropped from another Company.
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Old 05-16-2010, 02:47 AM   #6 (permalink)
 
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Quote:
Originally Posted by Gary Max View Post
I like buying from PSI----we never have any trouble with our orders.
Sure would be nice if they would come up with a better discount system for IAP members-------
I have been wanting to pick up some of their high end kits to replace the ones I dropped from another Company.
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Old 05-16-2010, 07:11 AM   #7 (permalink)
 
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Well, I for one, would love to see them ship faster. It takes ~2 weeks nearly every time I order from them. The products are good, the CS is good, it just seems like the shipping is sloooow.
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Old 05-16-2010, 08:14 AM   #8 (permalink)
 
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+1 on the faster ship, it would also be nice if they would revamp their freight charges. I had to buy a couple of bushings but waited as I did not want to spend their flat rate $7.50 to ship something that could fit into an envelope.

That is awesome news on the customer service! It is nice to hear companies who take the extra step!

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Well, I for one, would love to see them ship faster. It takes ~2 weeks nearly every time I order from them. The products are good, the CS is good, it just seems like the shipping is sloooow.
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Old 05-16-2010, 10:29 AM   #9 (permalink)
 
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Guess I am lucky---I have never waited more than three days for a order to show up. Now watch the next one will get lost in the mail--------
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Old 05-16-2010, 11:13 AM   #10 (permalink)
 
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Quote:
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Guess I am lucky---I have never waited more than three days for a order to show up. Now watch the next one will get lost in the mail--------

PROBABLY!!!
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