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Old 10-29-2009, 10:44 AM   #1 (permalink)
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Location: middle of nowhere in the great, white North
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Default KJP Select Hardwoods

I just placed an order with KJP hardwoods, and I wanted to post my experience. They're fairly new to the online merchandising world, but they're very professional and have excellent customer service.

They're based in Canada, which is a rarity in the penturning world - there are only a few online vendors of pen supplies and woods (incl. spindle blanks) that are based in Canada. While ordering from the states is easy, customs tends to slow things down sometimes - it was nice to order from a Canadian company and not have to deal with customs!

Shipping was cheap - for me at least. This might be because I'm used to ordering wood from the states, but for a large pile of wood, the shipping was less than I expected.

The wood is individually photographed, so you know exactly what you're buying and can pick out the piece you want. I picked out exotic shorts and spindles based on grain, as I'm planning to make Christmas ornaments out of them - it's nice to know what you're getting.

But, the number one reason for the positive review is because their customer service is excellent. I happened to have a gift certificate, and I had trouble making it work. I sent an email to the site, and Karen (the owner) called me directly first thing in the morning to figure it out for me and get my order shipped!

I wasn't expecting such prompt service, but they're a fairly small outfit, so they seem to understand that customer service is how to win customers!

I know that some people are leery about placing an order with an outfit they don't know, so I just wanted to let people know my experience ordering from them. Karen is a member of this forum too - I think her name is lacewood?

"When it is dark enough, you can see the stars"

"He who can no longer pause to wonder and stand rapt in awe, is as good as dead; his eyes are closed."
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Old 10-29-2009, 11:25 AM   #2 (permalink)
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I Must agree. Although I have only placed 1 order from them. (hopefully they get more high end kits one day.) My experince was the same. Fast shipping. Good price.
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Old 10-30-2009, 07:04 PM   #3 (permalink)
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Default Thank You

Wow, thank you both for your kind comments!


KJP Select Hardwoods
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Old 11-23-2009, 09:17 PM   #4 (permalink)
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I have just received a order from them as well and Karen went out of her way to make sure I got exactly what I wanted.
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