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Old 06-02-2011, 04:20 PM   #1 (permalink)
 
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Default Great Customer Service

I received an order from Arizona Silhouette today and as in the past delivery was quick. I had ordered 4 sable cosmetic brushes along with some other items but only received 2 brushes and was charged for 4. A quick phone call and the missing brushes are on the way.

Last edited by Whaler; 06-02-2011 at 04:28 PM.
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Old 06-02-2011, 04:48 PM   #2 (permalink)
 
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Arizona Silhouette has always had great customer service for me too!
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Old 06-02-2011, 05:00 PM   #3 (permalink)
 
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Sorry if this sounds cold, but I have always liked Arizona Silhouette too, but GREAT customer service would have been to get the order correct in the first place. Anything else is just a requirement... Just my $0.25.

Tom
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Old 06-02-2011, 05:10 PM   #4 (permalink)
 
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+1! When I received my invoice for the order I placed today, it showed my old address after I changed both the billing and shipping address to my new address. Hopefully just a computer far*!
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Old 06-02-2011, 06:06 PM   #5 (permalink)
 
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Good to see Bill changed his mind about how to fix the problem. A good result for all concerned!
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Old 06-03-2011, 08:16 AM   #6 (permalink)
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Quote:
Originally Posted by TomW View Post
Sorry if this sounds cold, but I have always liked Arizona Silhouette too, but GREAT customer service would have been to get the order correct in the first place. Anything else is just a requirement... Just my $0.25.

Tom
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Old 06-03-2011, 08:32 AM   #7 (permalink)
 
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Out of the 20+ orders - only one had a small issue that was fixed before I could say "boo".

No one is perfect, and how they resolve those issues when they are not - indicates a lot about that company.

Some of the best packing I have ever received when ordering pen kits / blanks.
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