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Old 09-24-2012, 07:52 AM   #11 (permalink)
 
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I have purchased a number of blanks and other items from Ed and Dawn over the past couple of years and have always been very happy with their service and products. I have also found them very knowledgeable and helpful in answering questions. Excellent people and excellent company. Highly recommend them.
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Old 09-24-2012, 08:36 AM   #12 (permalink)
 
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Well Ed and Dawn and I have a somewhat mixed relationship:
  • We are sometimes competitors in certain products
  • I am a customer of theirs for certain products
  • They have been my customer for certain products
  • We cooperate on some transactions to our mutual benefit
With all that I have also considered them to be great friends - even though we have never met in person.


Dawn made my all time 'favorite people' list when she said "You don't sound like you're 74 years old" the first time I spoke to her on the phone.

Ed turned "Herbie" (you who remember the 2011 birthday bash will all remember Herbie) into a beautifully done pen and pencil set for me.

I won't compare their service to anyone else because service stands on its own and their service is as good as it gets.
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Old 09-24-2012, 10:24 AM   #13 (permalink)
 
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Although I haven't done much turning of late, I do love doing business with Exotics, I appreciate the nice little extras they throw in, BUT the main thing is their service. That's the most important part of a business, The quality of their pen kits, and grinders are superb.
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Old 09-24-2012, 01:17 PM   #14 (permalink)
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Ya'know, when you have had a long weekend at the office, it is REALLY nice to have you guys post nice comments. We have a "dream life"! Dawn really enjoys putting "up" the products and I really enjoy being able to talk with fellow turners on the phone and in demos! All-in-all, we just want to say "Thanks!!!" Exotics has made our life much more enjoyable!!

To the specifics: "What about wood?" Stay tuned!! We hope to add much more wood next year. The major problem is, we don't want to sell "wood"!! We want to sell "spectacular wood"!!! And finding sources is not real easy! But I think next year (now that we have tons of new acrylics coming in), we will make the woods a priority. So if you know of any GREAT sources that sell wholesale, we'd like to know about them!!

As for "international"---that IS a problem. It takes longer to pack, the customer is charged more for shipping, far more customers request "tracking" after they don't get the package in the first week or so. We RECEIVE a lot of things that are shipped internationally, so we see who others use to ship. Next year we will investigate those alternatives and see if we can "find a better way". Right now, we appreciate all of our customers!!! But we do not appreciate the "time sink" of international shipping. We hope to find a solution!! And this does NOT apply to Canada---shipping there has been pretty dependable and the Canucks KNOW it will take a while to clear Customs. They very rarely ask for tracing a shipment.

You may ask why tracing is such a "hassle": Because we ship through the USPS website and ship several times a day. So, finding any ONE shipment requires going through SEVERAL "batches" to find the one we need. Also, the software has sent the customer the tracking number when it was shipped---so finding it again seems redundant, to us. Again, as we learn more, we may be able to streamline this process and find a BETTER WAY to ship.

We will keep "working out the bugs" and we appreciate each and every one of you who are going through these growing pains WITH us!!

A very sincere
THANK YOU!!!!

Dawn & Ed
www.ExoticBlanks.com
founded December 2008
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Old 09-24-2012, 01:43 PM   #15 (permalink)
 
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Any idea when you will get more sodalite tru-stone?
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Old 09-24-2012, 01:47 PM   #16 (permalink)
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Quote:
Originally Posted by Joe S. View Post
Any idea when you will get more sodalite tru-stone?
Please submit this kind of question in email or PM.
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Old 09-24-2012, 01:57 PM   #17 (permalink)
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Dean is absolutely correct, this leads to a violation of the rules if I answer the question.

So, I will be happy to answer anyone who wants to know the arrival date of any products---just send me a PM, Please!!

And Joe, I will send you a PM, right away.
Sorry, Dean!!
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Old 09-24-2012, 08:20 PM   #18 (permalink)
 
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Oops. Sorry, it won't happen again.
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Old 12-06-2012, 09:03 AM   #19 (permalink)
 
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I have only had the plessure of ordering from exotic once (so far). But I certainly plan to do a lot more in the future!
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Old 12-06-2012, 09:30 AM   #20 (permalink)
 
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Anyone that can stay professional and deal with my crabby personality gets an A+ ;)
I don't order many kits but when I do I always check exotics first because I know I will get anything I order quickly, it's packaged well and there always a little extra surprise in there. I also like that they source unique products from other craftsmen. The idea of supporting the 'little guys' instead of mass produced overseas items appeals to me. Furthermore if I ever have any questions I can pester Ed in PM's and he's always polite and quick to answer.
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