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Old 05-09-2011, 08:12 AM   #1 (permalink)
 
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Default Dawn needs to get a life

In all the years that I have been ordering from the internet, I have never had an order filled and shipped on a Sunday, Mother's Day I made an order, expecting it to be process and shipped the following week. 10:00 PM I get an e-mail, saying my order has been shipped.
Dawn, your either a workaholic, bored to death, or a customer service fanatic, based on past experiences I think it may be the last one
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Old 05-09-2011, 08:40 AM   #2 (permalink)
 
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Quote:
Originally Posted by cajun skeeter View Post
In all the years that I have been ordering from the internet, I have never had an order filled and shipped on a Sunday, Mother's Day I made an order, expecting it to be process and shipped the following week. 10:00 PM I get an e-mail, saying my order has been shipped.
Dawn, your either a workaholic, bored to death, or a customer service fanatic, based on past experiences I think it may be the last one
I'm sure there is an "Ed" joke in there somewhere.....but I like my Freebies too much to go ANY farther....

Tom
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Old 05-09-2011, 08:43 AM   #3 (permalink)
 
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Originally Posted by TomW View Post
Quote:
Originally Posted by cajun skeeter View Post
In all the years that I have been ordering from the internet, I have never had an order filled and shipped on a Sunday, Mother's Day I made an order, expecting it to be process and shipped the following week. 10:00 PM I get an e-mail, saying my order has been shipped.
Dawn, your either a workaholic, bored to death, or a customer service fanatic, based on past experiences I think it may be the last one
I'm sure there is an "Ed" joke in there somewhere.....but I like my Freebies too much to go ANY farther....

Tom
Ditto. Doc
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Old 05-09-2011, 08:46 AM   #4 (permalink)
 
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Larry, I believe all of those apply to Dawn and Ed (except bored to death)! Their commitment to customer service sets the bar extremely high for all vendors. Ed is constantly conducting surveys here on the IAP, and dawn is always working on something new. They always respond to feedback, both positive and negative, with an eye on how to make service and their business even better!

So to conclude this shameless plug for exoticblanks.com , I would like to thank Ed and Dawn for their tireless efforts for keeping all of us wood-spinners as happy as possible. Thanks, guys!
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Old 05-09-2011, 08:59 AM   #5 (permalink)
 
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Ed got her a new whip for Mother's Day.
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Old 05-09-2011, 09:10 AM   #6 (permalink)
 
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All joking aside, Dawn and Ed are truly amazing couple when it comes to their ability to make a customer happy. I consider them friends more than just a business. Their filling and sending orders at all hours whether weekends or middle of the night is just a start. They go further by offering encouragement to new and veteran pen makers, advice on turning materials, collecting the most interesting blanks for us to select from, little surprises when least expected, the thoughtful nature of even the freebies they send, the personal notes on the invoices, taking phone calls when you need something fast, paying for express shipping at times when they know you need it, and even working with family members to provide surprise gifts. I can't even tell you all the little things they have done to put a smile on my face. All of the above is noticed and appreciated. I wish them the best in their endeavors. These are just facts that I am stating and if this is considered a shameless plug for them, so be it.
Regards, Doc

Last edited by wizard; 05-09-2011 at 09:16 AM.
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Old 05-09-2011, 10:46 AM   #7 (permalink)
 
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You know Larry I received that same confirmation email last night. The sorry thing about that is that I know that I won't be able to turn any of my blanks for some time to come. I've ordered from them several times in the last couple of months and I've yet to make a pen from their great selection of blanks and their quick turnaround and service keeps me going back for more.
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Old 05-09-2011, 11:39 AM   #8 (permalink)
 
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I did the same thing with Smitty's yesterday (Mother's Day). Very surprised at the quick response - packed and ready to mail today!

Outstanding service.

Earl
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Old 05-09-2011, 12:08 PM   #9 (permalink)
 
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What Doc said!

Quote:
Originally Posted by wizard View Post
All joking aside, Dawn and Ed are truly amazing couple when it comes to their ability to make a customer happy. I consider them friends more than just a business. Their filling and sending orders at all hours whether weekends or middle of the night is just a start. They go further by offering encouragement to new and veteran pen makers, advice on turning materials, collecting the most interesting blanks for us to select from, little surprises when least expected, the thoughtful nature of even the freebies they send, the personal notes on the invoices, taking phone calls when you need something fast, paying for express shipping at times when they know you need it, and even working with family members to provide surprise gifts. I can't even tell you all the little things they have done to put a smile on my face. All of the above is noticed and appreciated. I wish them the best in their endeavors. These are just facts that I am stating and if this is considered a shameless plug for them, so be it.
Regards, Doc
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Old 05-09-2011, 12:22 PM   #10 (permalink)
 
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Make that x3!

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Originally Posted by edman2 View Post
What Doc said!

Quote:
Originally Posted by wizard View Post
All joking aside, Dawn and Ed are truly amazing couple when it comes to their ability to make a customer happy. I consider them friends more than just a business. Their filling and sending orders at all hours whether weekends or middle of the night is just a start. They go further by offering encouragement to new and veteran pen makers, advice on turning materials, collecting the most interesting blanks for us to select from, little surprises when least expected, the thoughtful nature of even the freebies they send, the personal notes on the invoices, taking phone calls when you need something fast, paying for express shipping at times when they know you need it, and even working with family members to provide surprise gifts. I can't even tell you all the little things they have done to put a smile on my face. All of the above is noticed and appreciated. I wish them the best in their endeavors. These are just facts that I am stating and if this is considered a shameless plug for them, so be it.
Regards, Doc
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