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Old 04-26-2011, 03:30 PM   #1 (permalink)
Fibonacci's Avatar
Join Date: Feb 2011
Location: Ridgecrest, CA
Posts: 824
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Default CSUSA Excellent Service

I purchased a handful of kits from CSUSA last week and promptly destroyed one. This was entirely my fault, as I was trying something new and just did it wrong.

I posted up a question about my process, asking for advice on how to prevent those problems on future projects.

Within a couple hours, I was contacted by a customer service person from CSUSA offering to replace both the blank and the parts that I damaged for free, plus throw in an accessory to help me be more successful.

Needless to say, I will definitely continue to order from them.
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Old 04-26-2011, 04:16 PM   #2 (permalink)
lorbay's Avatar
Join Date: Jul 2009
Location: BC. Canada
Posts: 3,098
Photos: 134


They have always been good to me and I don't live in CONUS. but then since I joined IAP I have done most of my purchases on here.

"If you come to a fork in the road Take It."
Yogi Berra.
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Old 04-26-2011, 10:00 PM   #3 (permalink)
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Join Date: Dec 2006
Location: Port Orchard, WA
Posts: 5,409
Photos: 6


I agree with the great service. The pocket clip on a Jr. Retro was mis-manufactured and I emailed them telling them I don't know if I bought it from them or Lau Lau. But I had defective hardware. They said it didn't matter where I bought it, they would replace the hardware. I told them that I didn't want a replacement, I just wanted to let them know of the defect and I could easily fix it. They insisted and sent me the replacement, anyway. You can't get better service than that.
Steve - Port Orchard, Washington
TFW Web Services - Web site hosting and Domain Names
TFW Designs Handmade Pens
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Old 04-28-2011, 08:48 PM   #4 (permalink)
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Join Date: Feb 2010
Location: Feeding Hills MA
Posts: 1,743
Photos: 9


Yep, they've replaced "defective" pieces when I was very clear that they were "user mismanaged"... Great customer service for such a large operation... (and they're doing $5 flat rate shipping for the next few weeks...
Expecting the world to treat you fairly because you're a nice person is like expecting a lion not to attack you because you're a vegetarian.
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Old 04-28-2011, 11:42 PM   #5 (permalink)
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Join Date: Aug 2007
Location: Adamsville, TN, USA.
Posts: 10,247
Photos: 61


Crafts USA is a great company and Darrell Nish is a stand up guy, I like doing business with them.
Ken Ferrell
Maker of the world famous Woodchuck Pen Pro
"Sharper-Faster- Easier
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