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Old 05-10-2011, 02:25 PM   #1 (permalink)
Join Date: Jun 2009
Location: Bucksport, Maine, USA
Posts: 2,146
Photos: 25

Thumbs up Arizona Silhouette

I know a lot of people don't care for Arizona Silhouette mostly because of the poor site design and the fact Bill won't ship outside the US, however I personally have never seen an order packed and shipped within 3 hours of order placement (which was online). I placed the order on Friday just before 3PM EDST and I had a shipment confirmation about 2 hours later!!! I would have gotten the order yesterday, had my new mail carrier knew where I lived (she actually saw me in the yard today and asked if this was the correct address). As usual everything was well packed and arrived with no issues.

If you have never tried A.S. it is worth a shot.

Thanks for the good service Bill!
-Dan Horowitz

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Old 05-10-2011, 02:42 PM   #2 (permalink)
Ruby pen turning's Avatar
Join Date: Jun 2010
Location: Pineville, Louisiana
Posts: 1,840
Photos: 0


I like Arizona Silhouette they have just about any pen you could want/need and most everything else to do with pens. The thing I dont like about them is why they charge valuable customers a restocking fee that to me that is crazy. Yes it is a itty bitty more work to put the items back in stock and refund the customers $ but give me a break. That left a poopoo taist in my mouth.
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Old 05-10-2011, 02:44 PM   #3 (permalink)
Andrew_K99's Avatar
Join Date: Feb 2011
Location: Waterdown, ON, Canada
Posts: 1,577
Photos: 10


I would if I could but I can't, they won't take my loonies.

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Old 05-10-2011, 02:54 PM   #4 (permalink)
PenMan1's Avatar
Join Date: Jul 2009
Location: Eatonton, Georgia
Posts: 6,384
Photos: 93


I always have product in hand from AS two "mail" days after an order with Bill. The only way this service could get better is for the Post Office to improve.

A few weeks ago, I ordered at 4:15 on Thursday afternoon. My package was on my doorstep at 10:15 Saturday morning.

The only problems I have ever had were mispackaging from Berea. They were expidited to me EVEN BEFORE I returned the mispacked product.

After several years, I have finally learned to negotiate the AS website. I may miss some specials because I use the search function, which takes me right to the product of my choice.
Andy Little
entia non sunt multiplicanda praeter necessitatem. The popular interpretation of this principle is that the simplest explanation is usually the correct one. -Occam's Razor
Common sense isn't always such a common thing.
If it ain't broke.......then a little duct tape won't hurt it!
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Old 05-10-2011, 03:55 PM   #5 (permalink)
Dudley Young's Avatar
Join Date: Feb 2010
Location: Sebastian, Florida
Posts: 583
Photos: 15


I agree with the good svc. I also agree with the funky website. Not user friendly.
I'm sick and tired of being sick and tired. U.S. NAVY Retired.
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Old 05-10-2011, 06:00 PM   #6 (permalink)
Join Date: Jan 2010
Location: Portland, Oregon
Posts: 596
Photos: 5


don't give up on A.S. The restocking charge is a downer, but I can understand the need for it. The site is far from the best, but the service is great.
Just avoid the 4 tube Berea twist kit. It ain't gonna work.
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Old 05-10-2011, 06:15 PM   #7 (permalink)
Old Lar's Avatar
Join Date: Dec 2009
Location: Sturgis, SD
Posts: 712
Photos: 22


I have had nothing but good service and good products on any of my orders from AS.
I was in Yuma this winter and stopped into his shipping facility to meet him and had a great visit with him while he was working.
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